Success Stories

Major Department was Losing Patients to Other Facilities!

Phoenix was able to provide enough Specialists to answer the phones promptly for New and Established Patients seeking appointments, to match patients to Physician Specialties, Insurance and Location while working with the physicians to optimize their appointment slots for maximum patient access. INCREASED PATIENT APPOINTMENTS BY 500% IN TWO YEARS!

Renowned Orthopedic Hospital with Under-Utilized MRI Slots!

This hospital was losing valuable high-dollar MRIs and CTs to ‘local’ facilities. Phoenix took over the Authorization process and provided the end-to-end Precert service, calling the Practices, the Patients, the Insurance Companies and the Radiology Schedulers to keep the patients for the facility. This achieved a 65% decrease in leakage to other facilities.

Prestigious Teaching Acute Care Facility had hand-written notes in the Chart!

This facility has an EMR that over 60% of the physicians disliked, and their patient charts were either handwritten or scanned in. Phoenix piloted with the CMIO and the Chiefs of several services, to dictate via Smartphone App with clinical data entered directly into the Record. Once word of mouth took over, the physicians were lining up to get their completed records into that EMR!

Specialty Hospital had over a 6 month Backlog of Coded Charts!

When Phoenix met with the VP of Revenue Cycle and Director of Coding, this facility was on the verge of bankruptcy. One look at their backlog of charts told the story! Phoenix brought their army of remote coders to bear on this problem, cleared out the charts and the reimbursement was staggering. Today, Phoenix has remained their mainstay for coding and they are thriving!