Phoenix was asked by a major medical center to help support their enormous Referral Queue program. The goal obviously was to add new patients to the system quickly before too much time passed and the patient was lost to the facility. The in-house staff members were so consumed with their patient-facing responsibilities, that the Referral Queues were building up to several hundred in each department, and this was all potential revenue. Phoenix put staff on every work queue, identified which patients to contact, which providers to schedule with, and which to close out after several attempts. As a result of the timeliness of the contact and the efficiency of appropriate scheduling, Phoenix was responsible for several thousand NEW patients a month for the facility.